Frozencryptoaccountrecovery.
Exchanges freeze accounts for AML flags, stalled verification and compliance reviews — and rarely explain which one. We identify the real trigger, assemble the evidence the exchange needs, and argue the case until your balance moves again.
Free first review · Answered within 24 hours · Complete confidentiality
Cases we've resolved
Each case is backed by the exchange correspondence or account screenshot it describes. Click any card to view the evidence. Identifying details are redacted at the client's request.
Outcomes depend on the exchange, the reason for the freeze, and the specifics of each case. Past results do not guarantee a similar outcome.
Six reasons exchanges freeze access — and what each one really means
AML flag on incoming funds
Exchanges score every deposit against chain-analysis databases. If coins you received have passed through a mixer, a sanctioned address or a flagged exchange — even several hops before they reached you — the balance is quarantined. You did nothing wrong; the coins carry the history. This is the single most common freeze, and it is resolved with a documented source-of-funds trail, not with support tickets.
KYC verification that never completes
A rejected document, a name that does not match the bank record, a selfie check that loops forever. The account is not banned, it is stuck — and automated support will keep asking for the same upload. Some exchanges close permanently after repeated failures, which makes the timing of your response matter more than its content.
Suspicious activity triggers
Logging in from a new country, a sudden change in trading volume, rapid deposit-and-withdraw cycles, or a VPN. Risk engines act first and review later, so access is cut instantly and a human only looks at the case once someone escalates it properly.
Compliance and regulatory review
Periodic audits, a new licence in the exchange's jurisdiction, or a request from a regulator can put an account into review with no end date. These are the cases where knowing which department to reach, and in what format, changes weeks into days.
Erroneous or tainted transfers
A deposit to the wrong network, a transfer from an address later linked to fraud, or funds a third party has disputed. The exchange freezes the balance to protect itself while the claim is open — and will keep it frozen until someone answers the claim on your behalf.
Security lockouts and account takeovers
After a suspected compromise, a 2FA reset or a device change, exchanges lock the account by default. Recovery is procedural rather than technical: proving continuity of identity and ownership in the exact sequence the exchange's security team expects.
From application to resolution
Free case review — 24 hours
Send the exchange's messages and a short description. We tell you which of the six triggers you are facing, whether the case is winnable, and what it will take. No charge, and no obligation to continue.
Root-cause analysis
The stated reason and the real reason are often different. We read the freeze notice against the account's transaction history to find what the risk engine actually flagged — because appealing the wrong trigger is why most self-filed appeals fail.
Evidence package
Source-of-funds trail, chain analysis for the deposits in question, identity continuity, and the exchange's own correspondence assembled into the format that specific exchange's compliance desk accepts.
Filing and escalation
The appeal goes to the route that is actually read, not the first-line ticket queue. If it stalls we escalate — and we know at which point escalation helps and at which point it resets your place in line.
You stay informed
You deal with one case manager, not a queue. You are told what was filed, what came back, and what the realistic timeline is — including when the honest answer is that the exchange is simply slow.
Resolution
Access restored, the balance released, or — where the account cannot be saved — a manual transfer of the funds to a wallet you control. You keep the full case file either way.
Free case review — 24 hours
Send the exchange's messages and a short description. We tell you which of the six triggers you are facing, whether the case is winnable, and what it will take. No charge, and no obligation to continue.
Root-cause analysis
The stated reason and the real reason are often different. We read the freeze notice against the account's transaction history to find what the risk engine actually flagged — because appealing the wrong trigger is why most self-filed appeals fail.
Evidence package
Source-of-funds trail, chain analysis for the deposits in question, identity continuity, and the exchange's own correspondence assembled into the format that specific exchange's compliance desk accepts.
Filing and escalation
The appeal goes to the route that is actually read, not the first-line ticket queue. If it stalls we escalate — and we know at which point escalation helps and at which point it resets your place in line.
You stay informed
You deal with one case manager, not a queue. You are told what was filed, what came back, and what the realistic timeline is — including when the honest answer is that the exchange is simply slow.
Resolution
Access restored, the balance released, or — where the account cannot be saved — a manual transfer of the funds to a wallet you control. You keep the full case file either way.
What you are actually wondering
How is this not just another recovery scam?
Fair question — the niche is full of them. Two things separate us. First, we never ask for your password, your seed phrase, your 2FA codes or remote access to your device; no legitimate recovery work needs any of them, and anyone who asks is stealing from you. Second, every outcome on this page is published with the exchange's own screenshot behind it. Click any case and read the evidence before you contact us.
What do you actually need from me?
The exchange's messages to you, your transaction history, and proof of where the funds came from. That is the material an appeal is built from. We work with what you already have access to — nothing that would let us move your assets, and nothing that would compromise your account if our systems were breached.
What if you cannot recover it?
Some cases cannot be won — a confirmed sanctions match, or funds already surrendered to a law-enforcement order. We tell you that in the first review rather than after taking your money. Where recovery is genuinely impossible we will say so, and where the realistic outcome is partial — a manual transfer out before closure rather than a fully restored account — we say that too.
Why can I not just appeal myself?
You can, and if your case is simple you should. What we add is knowing which route a given exchange actually reads, what evidence format ends a source-of-funds request in one round instead of six, and how to escalate when the first-line agent is a script. Most cases that reach us have already been through months of support tickets that went nowhere.
Every recovery service guarantees results. We would rather tell you the truth.
We never guarantee recovery
Outcomes depend on the exchange, the trigger and the facts. Anyone promising a certain result before reading your case is selling you something. We give you an honest read in the first review — including when it is not winnable.
We never ask for credentials
Not your password, not your seed phrase, not your 2FA codes, not remote access. No legitimate recovery requires them. If anyone claiming to be us asks, it is not us.
We do not take hopeless cases
A confirmed sanctions match or funds seized under a court order will not be argued away. We turn those down rather than bill for the attempt.
Evidence, not testimonials
The outcomes on this page are published with the exchange's own screenshots attached. No stock photos, no invented client quotes, no numbers you cannot check against the evidence.
One case manager, direct line
You talk to the person handling your file, not a rotating support queue — in English, Ukrainian or Russian.
Strict confidentiality
Case details are never shared with third parties, and leads are not sold on. Identifying details in our published cases are redacted at the client's request.
Submit your request
All applications are reviewed within 24 hours. Your information is handled with complete confidentiality.
Get in touch
Reach out through any of the channels below. We respond to every message.
Frequently asked
It depends on which trigger caused the freeze and how quickly the exchange's compliance desk responds — neither of which any service controls. A source-of-funds request answered in the right format can close in days; a case sitting with a regulator takes considerably longer. We give you a realistic range for your case after the first review, including when the honest answer is that the exchange is simply slow.
No, and you should be wary of anyone who does. The outcome depends on the exchange's policies, the reason for the freeze and the facts of your case. What we commit to is an honest assessment in the first review — including telling you when a case is not winnable, rather than billing you for the attempt.
The cases published on this page, with the exchange's own screenshots behind them, are Bybit and Binance. We take cases on other major centralised exchanges too, since the appeal mechanics are broadly similar — but we only claim a documented track record where we can show you the evidence. Tell us which exchange you are dealing with and we will say plainly whether we have handled it.
Never. No part of preparing an appeal requires them, and anyone who asks for them is stealing from you — including anyone claiming to act on our behalf. We work from the exchange's messages to you, your transaction history and your proof of where the funds came from. Nothing we ask for would let us move your assets.
The first review is free and carries no obligation. Fees for anything beyond it are set per case, according to complexity and what the appeal requires, and are agreed with you in writing before chargeable work begins. We do not start paid work without your agreement.
Yes. Case details are not shared with third parties and enquiries are never sold on. Submissions go to a private chat used solely for handling them — this site keeps no database of applications. Where we publish an outcome as a case study, identifying details are redacted, and only with the client's agreement.
Send the exchange's messages and a short description of what happened through the form on this page. Within 24 hours you get an answer covering which of the common triggers you are most likely facing, whether the case looks winnable, and what it would take. No charge, and no obligation to continue.
Find out whether your case is winnable
A free review, answered within 24 hours. You will be told the likely trigger, the realistic outcome and what it would take — with no obligation to go further.
We never ask for passwords, seed phrases or 2FA codes.